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Cisco FAQs

For answers to general questions about the TechDonation Programme, including registration and placing an order, please see TechDonation Programme FAQs.

What is the Cisco EMEA Programme?

The Cisco EMEA Programme brings Cisco’s best-in-class networking products and technology to qualifying non-profit organisations.

It is Cisco’s goal to empower communities through improved networking solutions and adoption of Internet Technology solutions. Cisco believes that technology enables non-profits to improve their productivity, while also extending their reach and service delivery.

How can I find out if my organisation is eligible?

Please see Cisco EMEA Programme Eligibility Criteria for further information.

How many Cisco products can I order?

An organization may receive no more than one donation of Cisco products per fiscal year (July 1 – June 30) with administrative fees totaling up to $1200 USD — up to a $15,000 USD retail value in all.

What happens after I place my order?

  • All Cisco orders are subject to approval and may take up to 20 weeks for complete fulfilment.
  • Orders may be delivered in more than one shipment.
  • Recipient organisations are required to sign an Equipment Donation Agreement.
What sort of technical support will my organisation receive?

Support will be provided via Cisco SMARTnet and will be free of charge for a period of five years from the date that the equipment is shipped.

Cisco SMARTnet support includes access to the Cisco Technical Assistance Centre (TAC) 24 hours a day, 7 days a week.

You will be given details of how to access support when you receive your order.

What is the returns policy for Cisco donations?

If you want to return a Cisco product, email customerservice@techdonation.org.hk with "CISCO RETURN REQUEST" as the subject line and include the following:

  • Your organisation name
  • Your order number
  • Return reason

Our Cisco Programme representative will review your request and get in touch with you to make arrangements for the return.

Please note: To receive a refund on products ordered through the Cisco Donation Programme, items should be returned within 60 days of delivery.

How can I find out more about Cisco?

For further information about Cisco’s Community and Philanthropy programmes, please see Cisco Community Investment.