GiftWorks FAQ

What is the GiftWorks Programme? 

GiftWorks is an innovative software company dedicated to building simple, powerful, high-quality software. GiftWorks embraces sustainable business practices and thrives on its passion to support the missions of nonprofits. GiftWorks is based in Lancaster, Pennsylvania, and is proud to partner with TechDonation in delivering quality products to the nonprofit community.

GiftWorks fundraising and donor management software is designed specifically for the needs of nonprofits. Because fundraising software has traditionally been prohibitively expensive and out of reach for small nonprofits, GiftWorks has sought to change that paradigm by offering smaller nonprofits a low-cost, yet highly sophisticated database fundraising tool. This donation, along with GiftWorks' affordable discount offering, ensures that nonprofits of all sizes and all budgets can have the tools they need to do their critical work more effectively.

How can I find out if my organisation is eligible? 

Please see GiftWorks Program - Eligibility Criteria for further information.

How many products can I request?

One item request may be fulfilled within a fiscal year (1st July – 30th June). For information on placing an order, please see Placing an Order FAQs.

How soon will we receive the product?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organisation email address containing download instructions and an activation key.

What should I do if I require support? 

The GiftWorks Product Support page provides manuals, a knowledge base, moderated user forums, and email support for all registered users. Telephone support is also available for an additional fee.  

What should I do if I need to renew my licences? 

Your renewal is not required. The licences are yours to use in perpetuity.

What should I do if I want to return my order? 

Returns cannot be accepted for this programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

How do I learn more about GiftWorks? 

Please visit the Giftworks donor profile and their web site at http://www.missionresearch.com/index.html