Refunds and Returns

What should I do if I want to return my order?

If you wish to return one or more items received through the Microsoft Software Donations, the entire order should be returned to HKCSS. Microsoft returns can only be accepted providing media disks are in their original, unopened packaging, and none of the software has been installed. To be eligible for a return, the organisation must not have accessed the license keys on Microsoft's eOpen Web site.

Please e-mail us at customerservice@techdonation.org.hk with 'Order Return Request' as the subject line, and include the following information in the text of your email:

• Organisation Name
• Order Confirmation Number
• Reason for return or refund request

  Please notify TechDonation Customer Service of the impending return by calling 2876-2433. Once all items in the original order have been received and verified, your refund will be processed. In the case where you wish to place a revised order, we will notify you when your account has been reset.
  
  When returning products, package items securely in a sturdy shipping box. Please be sure to enclose a note that references your order number and describes the reason for return, and mail to:
  
  TechDonation Returns

  HKCSS

  Address: 11/F, Duke of Windsor Social Service Bldg, 15 Hennessy Road, Wanchai, Hong Kong
  
  Please note: To receive a refund on products ordered through the Microsoft Softward Donation, items should be returned within 60 days of delivery.
  
  Please allow approximately 10-15 business days for refund processing and for the ordering limits on your account to be reset.