This privacy policy (the "Privacy Policy") is intended to inform you of the policies and procedures of the Information Technology Resource Centre Limited (“ITRC”), the Hong Kong Council of Social Service (“HKCSS”), and TechSoup Global ("TechSoup Global") and its affiliates (collectively referred as “us” or “we”). We take the privacy and protection of your personal information very seriously. We may collect Personal Information from you in accordance with the terms of this Privacy Policy when you visit websites operated by us (the "Web Sites").




"Personal Information" means your contact information, including -- but not limited to -- your name, mailing address, telephone number, and email address and any other non-public information that is associated with your contact information."


"Anonymous Information" means information not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.


A "My TechSoup Account Holder" is anyone who has created or currently has a My TechSoup Profile.



Visitor Consent


By visiting our Web Sites and using any of the services available through the Web Sites (the "Services"), you expressly consent to the processing of your Personal Information according to this Privacy Policy. Your Personal Information may be processed in the country where it was collected, as well as in countries where privacy laws may be less stringent, including the United States. By using the Services or submitting Personal Information through the Services, you are expressly consenting to such processes. To the extent you provide Personal Information about a named person or entity that is not a current user of our Services, you represent that you have that person or entity's consent to do so.


General Security


We takes commercially reasonable physical, electronic, and managerial precautions to prevent the loss and misuse of Personal Information under our control. However, no company or entity, including HKCSS, ITRC or TechSoup Global, can fully eliminate security risks associated with gathering Personal Information on our Web Sites. (Please see our Terms of Use for more information.)


Personal Information We Collect


We collect Personal Information that you submit to us voluntarily:


  • When you create a TechSoup profile, we will collect your name, the username and password that you choose, the primary e-mail address you provide to us, and any other information you choose to affiliate with your TechSoup profile.
  • When you enter any information, including Personal Information, into any posting or comments within the Services, we will collect such information.
  • When you respond to one of our surveys, we will collect any information contained in such survey responses.
  • When you leave us feedback or request support, we will collect any information that is contained in your feedback or support request.
  • When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the e-mail you send us.


In addition to their name, title, and email address, visitors who place a donation request with us ("TechSoup Clients") are also required to provide us with their organization's name, type, mission, budget, and contact information. We retains this information so that we can track donation requests to completion, facilitate customer-service requests, and inform clients of important changes to our program that may affect them.


From time to time, we receives Personal Information about you via offline sources like telephone or fax. We may use this in combination with information collected online in order to improve the services we provide.


Data you Submit about Third Parties


If you choose to use the "Tell a Friend" function on the Web Sites, or if you choose to refer a nonprofit entity to us, you will provide information about such third party (e.g., an individual, nonprofit organization, or other entity) through the Services, such as the third party's name and e-mail address. If the third party registers with us, such third party will become a user of the Services and subject to the terms and conditions of this Privacy Policy. If the third party does not register for the Services, we may retain information about such third party, and will protect any Personal Information provided in accordance with this policy.


Information We Collect via Technology


When you access any part of our Web Sites, our Web server software automatically logs information provided by your network connection and Web browser software, including the Internet Protocol (IP) address of your network connection and the type of Web browser and operating system that you are using. Our Web server may also log the URL of the file that you are requesting, the current date and time, and the URL of the last Web page requested by your Web browser.


We may utilize cookies on our Web Sites to store your login information (if any), purchase information, and your personal preferences for the Services. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them).


We may utilize Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to gather information relating to the usage of our Web Sites. The information generated by cookies (including IP addresses) is transmitted to and stored on Google servers. This information may then be analyzed and compiled into reports on Web Site activity. Google may also transfer this information to third parties where required to do so by law, or where said third parties process the information on Google's behalf. Google will not associate any data gathered from our Web Sites with any other data held by Google.


You have the option of disabling or not accepting cookies by changing the preferences in your Web browser. If you opt to disable cookies, you will still be able to access our Web Sites. However, you will not be able to use certain features of the Web Sites, including, but not limited to, the My TechSoup functionality, post to the TechSoup Global message boards (Community Discussions), and may not be able to place requests for Products (as defined below) through the Web Sites.


Donation Requests Made Through Our Site


Online selection and fulfillment services for the donated products we make available through the Web Sites (the "Products") may be conducted either by us, the donor, or by one of our third party partners. You acknowledge and agree that, in some cases, you may be required to leave our Web Sites to select Products and place your Product request. Our third party partners will make available to you their website policies governing their collection of Personal Information from you. Any Personal Information you provide to such third parties will be subject to the third party's privacy policy and website terms of use, and not to this Privacy Policy or the TechSoup Terms of Use.


Use of Information We Collect


In general, we use Personal Information you submit to us to provide the Services to you, respond to requests you make, improve the Services, and offer you additional information, opportunities, and functionality. We may also use your Personal Information to provide you with updates about the Services.


TechSoup Global may share the Personal Information of TechSoup Clients that request Products from TechSoup Global with the company that donated the Product. These individual records include the organization and contact information provided by the TechSoup Client. Your choices regarding such sharing of Personal Information are set forth below in the section entitled "Your Choices Regarding Your Personal Information.


If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we will not associate such feedback with your Personal Information. We will collect any information contained in such communication and will treat any Personal Information included in such communication in accordance with this Privacy Policy.


We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the Personal Information personally identifiable to you. We may use this Anonymous Information to learn more about how visitors use our Web Sites, to analyze trends, to administer the site, to track visitor movement, and to gather general demographic information for reporting and sponsorship purposes.


Your Choices Regarding Your Personal Information


We regularly sends newsletters and promotional communications to (a) let you know about new donated and discounted products to our online catalog, (b) offer you opportunities to participate in special promotions, events, and surveys, and (c) notify you about services offered by outside partner organizations. These emails will always originate from us. You may choose to opt-out from receiving such communications by following the unsubscribe instructions provided in the communication or by editing your communication preferences in your account profile.


If you would prefer not to receive postal mailings from TechSoup Global, please send an email to with the subject line, "Print Catalog -- Opt Out." Please make sure to include your name and organization's in the body of your message.  If you would prefer not to receive direct marketing materials from HKCSS / ITRC, please send an email to, specifying your opt-out request.


You may request and obtain from TechSoup Global, once a year, free of charge, certain information regarding what Personal Information (if any) TechSoup Global disclosed to third parties for their direct marketing purposes in the preceding calendar year. This information would include a list of the categories of Personal Information that we shared and the names and mailing addresses of all third parties with which we shared Personal Information in the immediately preceding calendar year. If you would like to make such a request, please submit your request in writing to


You may also occasionally receive administrative site and service announcement updates via email (such as, but not limited to, notice that we have changed the Services or the Privacy Policy) when we believe it necessary to do so. You may not opt-out from these announcements, which are not promotional in nature, as they contain important information about changes to our Services. However, if you do not wish to receive these announcements, you have the option to cancel your My TechSoup Account(s). You understand that any such termination of your account information may involve deletion of your Personal Information from our live databases. We will not have any liability whatsoever to you for any termination of your account or related deletion of your information. Note that in some cases, you may request that we delete your Personal Information, but we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your request only after we have fulfilled such requirements).


When we delete information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.


How to Change your Information


If you would like to change any of your Personal Information in your My TechSoup Account, you can use the "Edit My Profile" link from your My TechSoup homepage or you can send a request to change, correct, or remove information to or


If you would like to change any of the information contained in an organization record on our platform, you may do so by following the instructions at Edit Organization Profile on You will first be required to log in to My TechSoup, or call us, to verify your authority to make changes, and will then be taken to the organization profile page to make your desired changes. If you experience difficulty altering the organization profile, you should contact us via email at or


Survey results may be publicized in the aggregate and may be used for assessing and improving the experience and satisfaction of our visitors.


Occasionally, TechSoup Stock or one of our donating partners may ask TechSoup customers who have received product donations to participate in a case study, provide a testimonial, or complete a survey. If the partner that has provided the donation requires the customer's willingness to participate in any such study as a prerequisite for receiving a donation, this will be explicitly stated in the guidelines for that donation program.


Surveys & Case Studies


Occasionally, we or one of our donating partners may ask TechSoup Clients who will receive or have received product donations to participate in a case study, provide a testimonial, or complete a survey. If a donating partner requires the client's willingness to participate in any such study as a prerequisite for receiving a donation, this will be explicitly stated in the guidelines for that donation program.


Disclosing Information To Third Parties


We may share Anonymous Information with our partners, sponsors, and donors. For example, we may share Anonymous Information about individual organizations where it is necessary to secure funding to ensure the continued availability of our services or to develop outreach programs with our partners. Except as otherwise stated in this Privacy Policy, we do not disclose to or share your Personal Information with third parties, unless you ask or authorize us to do so.


We may also share your organization's information with selected vendors, business partners, and other organizations that provide certain services on TechSoup's behalf or with us to provide you with some of the services and features of the Services and to help us communicate with our users (including in connection with payment processing and services provided via the Websites.


We may share some or all of your Personal Information with our affiliates, and will require our affiliates to honor this Privacy Policy when dealing with any Personal Information shared by us. Your choices regarding such sharing of information are set forth in the section entitled "Your Choices Regarding Your Personal Information." If our organization or all or a portion of our assets are acquired by another company, your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of TechSoup Global or its assets may continue to use your Personal Information as set forth in this Privacy Policy. You hereby consent to TechSoup Global sharing your Personal Information under the above circumstances.


We may (and you authorize us to) disclose Personal Information we collect from you if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us, (b) enforce any agreement we may have entered into with you and to enforce the Privacy Policy, or (c) protect and defend the rights or property of us, other users of the Web Sites, or third parties.


Links To Outside Web Sites


This privacy statement applies solely to information collected through the Web Sites. Our Web Sites may contain links to outside websites for your convenience, and such links do not signify our endorsement of such websites, locations, or their contents. We have no control over, does not review, and is not responsible for the privacy practices of or content displayed on other websites. We encourage our visitors to be aware when they leave our Web Sites, and to read the privacy policies of each and every third party web site that collects information from you.


Shared Areas of the Services


Please be aware that if you enter any Personal Information into shared sections of the Services, such as in message boards, that Personal Information will be displayed to anyone who has access to these sections of the Service. We have no control over, and will have no liability to you regarding, other users' use or disclosure of your Personal Information.


Regarding Minors


The Web Sites are not designed for minors under the age of 13. We do not intentionally gather Personal Information about visitors who are under the age of 13.


Questions And Comments


The Hong Kong Council of Social Service


Room 1102, 11/F, Duke of Windsor Social Service Building


15 Hennessy Road, Wanchai






TechSoup Global Attn: Legal Department


435 Brannan Street, Suite 100
San Francisco , CA 94107


Privacy Policy Updates


This Privacy Policy is subject to occasional revision. If we make material changes to this Privacy Policy, we will notify you through the Web Site interface, or, if you have provided your e-mail address, by e-mail. You agree that such amended Privacy Policy will be effective thirty (30) days after being posted or sent to you, and your continued access to the Web Sites or use of the Services after such time shall constitute your acceptance of the amended Privacy Policy.


This Privacy Policy was last updated in July 2010.

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